Cancellation & Refund Policy

1. Ticket Cancellation Policy & Duration

Cancellation Request Window: Ticket pass cancellation requests must be submitted at least 24 hours prior to the event start time, or within 3 days of booking (whichever is earlier).

Once a cancellation is approved, the digital ticket pass is revoked, and the eligible refund amount is queued for disbursement.

2. Refund Eligibility Criteria

Full or partial refunds are granted under the following circumstances:

• Event Cancellation: If an event is permanently cancelled by the organizer without a rescheduled date.
• Material Rescheduling: If an event date/time is rescheduled and you cannot attend.
• Duplicate Payment / Double Debit: If your bank account was debited multiple times for a single ticket order.
• Verified Service Deficiency: If the event listing on knduct.in contained material inaccuracies.

3. Refund Processing Duration & Mode

4. Non-Refundable Situations

• The QR pass has already been scanned/checked-in at the venue gate.
• The attendee failed to arrive at the venue or missed the event timeline.
• Door entry was denied due to lack of valid government photo ID or violation of venue dress code/age rules.
• Refund request was submitted after the expiration of the 3-day claim window.

5. How to Initiate a Refund or Cancellation Request

To request a cancellation or report a payment query, contact our desk with your Booking Reference Code: